Discovey unprofessiolism

Discovery has become to big and seem to forget about the little people. However they must remember that they started with a single client once upon a time. Ive been waiting for a payout to be completed and been dealing with this since the 09/11/2020. I have followed up 13 times since then I have spoken to team leaders (Pren). Who gave me his word I would get feedback still nothing. I have been promised call backs from Payment Manager (Mr Naiker) also never happened. I call and speak to a number of different agents who read the case notes and give me incorrect information as Ive recorded all call ref numbers, agents names and feedback to every conversation had. When I call them out on the information they give me they quick to say they need to look into this and get back to me. Guess what the only time I hear from them is when I call back the next day to discuss with a new agent and the roller coaster begins again. There is a court order Ive sent including a non dispute letter form discovery legal team. the payment needs to be made by the 05/01/2021 as clearly stipulated in the court documents. At this point I feel Discovery will be in contempt of the order. I need a senior person with authority to deal with this matter and call agents, team leaders and middle management do not have the ability or professionalism to close this case.