Discovery Shockingly Poor Customer Service

Discovery must be the worst service provider when it comes to service. I cannot understand how any client would chose Discovery as a business. Since July have been trying to transfer my retirement annuity to another company. Transfer Out dept is absolutely no use. An email is sitting on your server with a valid reference number yet the case was closed. Despite speaking to a Pamela on Thursday last week and being promised she will send the case to Trustees for sign-off, nothing. Spoke to Ernest today and now I must resend the email and start all over again. You don't make it easy for customers. IF YOU DECIDING TO INVEST PLEASE STAY AWAY AND CHOSE CAREFULLY.