Discovery service is a disgrace !!

Discovery sucks !! I am trying to buy living annuities at Old Mutual by using my Discovery policies. I have been given the run around for 37 days. Suffice it to say that Daena Chriswell was put on my case at Discovery. Since then things have been slightly better. The only problem is that she attends meetings most of the day long, so she can only answer my questions after her meetings have completed. The question here is why do the ROT's of my two largest policies take so long to issue ?? They managed to issue an ROT for my smallest policy.Till today I have no ETA, and so time ticks by. I dot NOT regard this as service !! Is Discovery trying to sabotage my efforts in an attempt to keep my money with them ??