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Lindy W

1 reviews | Active since Sept 2014

24 Nov 2025, 12:00

Discovery – No Feedback for Almost a Month on My Ill-Health Claim Withdrawal

Discovery – No Feedback for Almost a Month on My Ill-Health Claim Withdrawal

It has now been almost a month—since 27 October 2025—and Discovery has still not given me any feedback regarding the withdrawal of my ill-health claim. I urgently need these funds to pay for medical expenses, yet I am left completely in the dark.

I phone Discovery every single day, and every time I am told that “the assessor will provide feedback on the same day.” It has been almost a month of hearing the same empty promise, and no one has contacted me even once.

This level of service is unacceptable, especially considering that this is a medical-related claim and I am depending on these funds. Discovery should not leave clients—especially those dealing with health issues—waiting indefinitely with no communication or accountability.

I demand urgent feedback and immediate action. This delay has caused extreme stress and financial strain, and it is unacceptable for a company of Discovery’s size and reputation to treat clients this way.

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Replies (16)
Discovery Invest
Discovery Invest's reply24 Nov 2025, 12:12
Official
Good day 
 
Thank you for bringing the attached matter to our attention.
 
We are looking into the matter and will provide you with feedback. 
LW
Lindy W's update24 Nov 2025, 12:30
Reviewer Update
Good day,

Thank you for acknowledging my complaint. However, I must emphasise that this matter has been ongoing for months, and I have repeatedly been told that it is “being looked into,” without any real progress or resolution.

Please provide clear timelines, confirm who is handling my case, and give substantive feedback rather than another generic acknowledgment.

I look forward to urgent, detailed communication.
Discovery Invest
Discovery Invest's reply24 Nov 2025, 13:24
Official
Good day 
 
Thank you for bringing the attached matter to our attention.
 
We are looking into the matter and will provide you with feedback. 
LW
Lindy W's update24 Nov 2025, 13:32
Reviewer Update
I am extremely disappointed to receive yet another generic acknowledgment in response to my repeated complaints.

This matter is serious and your ongoing delays are unacceptable.

To reiterate the issues:

  1. Disappearance of my investment: This went entirely unnoticed until I discovered it months later.

  1. Delay in my ill-health claim: Despite being on permanent disability with Momentum, the payout on these funds has been unreasonably delayed, causing me significant financial and emotional hardship.

  1. Repeated non-substantive responses: Generic acknowledgments without resolution are compounding the prejudice I am experiencing.

Given the seriousness of your errors and the ongoing prejudice I am suffering, I demand immediate and substantive action:

  • Confirmation of who is handling my complaint,
  • Clear timelines for resolving the missing investment, and
  • Immediate payment of my ill-health claim.

This is not merely a procedural complaint — it is a matter of financial and personal wellbeing, and your continued delays are unacceptable. I expect your urgent attention.
Discovery Invest
Discovery Invest's reply24 Nov 2025, 16:47
Official
Good day 
 
Thank you for bringing the attached matter to our attention.
 
We are looking into the matter and will provide you with feedback. 
LW
Lindy W's update25 Nov 2025, 16:44
Reviewer Update
Another day has passed and I still have not been contacted by Discovery regarding my missing investment or my ill-health claim.

Despite their responses on this platform claiming that they are “looking into the matter,” no one from Discovery has made any effort to contact me, provide feedback, or offer any form of resolution.

I have now spent weeks trying to get answers about:

  1. The disappearance of my Pension Preserver investment, which Discovery only began investigating after I reported it, and
  2. The ongoing delay in my Ill-Health Benefit payout, even though I submitted all required documents in October.

I am permanently disabled and dealing with serious health issues, and the ongoing stress and uncer*****y caused by Discovery’s lack of action is entirely unacceptable. Discovery, please stop posting generic responses on HelloPeter and actually contact me directly to resolve the matter.

I expect immediate feedback.
LW
Lindy W's update26 Nov 2025, 11:58
Reviewer Update
Another day has passed and I have still not been contacted by Discovery. Despite their repeated copy-and-paste replies claiming they are “looking into the matter,” there has been absolutely no follow-up, no communication, and no progress.

This lack of response is completely unacceptable, especially given the seriousness and urgency of my case. I will continue to update this complaint daily until Discovery finally contacts me and resolves this matter.
LW
Lindy W's update28 Nov 2025, 07:41
Reviewer Update
STILL no response from Discovery Invest. Another day has passed and I have yet to receive any meaningful feedback or action on my complaint. This ongoing lack of communication is unacceptable and extremely unprofessional.
I want to warn others to be extremely careful when investing their money with Discovery Invest. In my case, my investment funds went missing, and I only discovered this myself when I checked my profile. After several months, the funds suddenly reappeared, but Discovery has still not provided any clear or satisfactory explanation for how this happened or how such an error was even possible.

This has caused me serious concern, especially because I am on ill health and submitted a withdrawal claim. Despite this, I am getting no feedback at all from Discovery. My emails, updates, and requests for answers are continuously ignored.
The complete lack of transparency, accountability, and communication has been deeply unsettling. Clients deserve clear explanations and prompt responses, not silence.

I strongly urge anyone considering investing with Discovery to be cautious and to monitor their accounts closely.
LW
Lindy W's update01 Dec 2025, 11:17
Reviewer Update
Another couple of days have passed and still no response or meaningful update from Discovery Invest regarding my complaint.

It is completely unacceptable that I continue to be ignored, especially given the seriousness of the issue and how long this has been dragging on. I have received no progress, no communication, and no indication that my matter is being prioritised in any way.

Discovery Invest, your lack of urgency and failure to provide feedback is extremely unprofessional and deeply frustrating. I expect immediate action and a proper update on my case.
Discovery Invest
Discovery Invest's reply01 Dec 2025, 11:22
Official
 
 Good Day 

Thank you for bringing the below matter to our attention. 

For the protection of your personal information, we will contact you on the contact details provided. 

LW
Lindy W's update01 Dec 2025, 11:28
Reviewer Update
Thank you for your standard, generic reply — however, this does not address the issue.

Discovery Invest has repeatedly said you will “contact me on the contact details provided,” yet no one has contacted me at all, despite multiple updates, emails, and escalations.

This response adds no value and demonstrates the same lack of urgency and accountability I have been dealing with for weeks.

If Discovery truly intends to resolve this matter, then I expect:

  • Actual contact — not promises of contact;
  • A proper update on the status of my ill-health claim;
  • An explanation for the prolonged delays and administrative errors;
  • Clear timelines for finalisation.

Until I receive real communication and real progress, I will continue to escalate this matter.
LW
Lindy W's update03 Dec 2025, 11:44
Reviewer Update
I am once again updating this complaint because Discovery Invest continues to ignore me. I have received no contact, no update and no progress whatsoever on my ill-health claim.

This is now beyond unacceptable.

My situation has been clearly explained to Discovery, and yet they still cannot provide the basic courtesy of a callback or a meaningful update. Their silence shows a complete disregard for their clients and for the urgency of my case.

Discovery Invest – how long do you expect me to wait? This ongoing lack of communication is unprofessional and deeply frustrating.

I expect an immediate response. Enough is enough.
LW
Lindy W's update11 Dec 2025, 13:01
Reviewer Update
I am submitting yet another update because Discovery Invest has still not paid my ill-health claim on my Pension Preserver.

All required documents were submitted long ago, and Discovery has repeatedly confirmed that my claim was received, assessed, and sent to the Board of Trustees. Despite this, there has been no finalisation, no payment, and no meaningful progress communicated to me.

This delay is unacceptable. Discovery’s prolonged inaction is causing serious financial strain and uncer*****y.

I am requesting immediate intervention, transparent feedback, and urgent processing of my payout. It should not take this long for a fund to honour a legitimate ill-health claim where all requirements have been met.

Discovery Invest, please resolve this matter without any further delay.
Discovery Invest
Discovery Invest's reply11 Dec 2025, 13:35
Official
 
 Good Day 

Thank you for bringing the below matter to our attention. 

For the protection of your personal information, we will contact you on the contact details provided.

 We are looking into the matter and will provide you with feedback. 
LW
Lindy W's update12 Dec 2025, 11:49
Reviewer Update
I am submitting a further update as I still have not received any meaningful feedback from Discovery Invest regarding my ill-health claim on my Pension Preserver. To date, the only communication I have received is the same generic, automated response confirming that my documents were received and that the matter has been sent for assessment.

There has been no actual progress update, no clarification, and no indication of timelines, despite the seriousness of this claim and the extended delays already experienced.

I request urgent, direct, and substantive feedback from Discovery Invest. The prolonged silence is unacceptable and continues to place me under financial and emotional strain.
Discovery Invest
Discovery Invest's reply12 Dec 2025, 15:16
Official
 
 Good Day 

Thank you for bringing the below matter to our attention. 

For the protection of your personal information, we will contact you on the contact details provided.

 We are looking into the matter and will provide you with feedback.