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Mpho M

1 reviews | Active since Jun 2020

26 Jun 2020, 04:35

Discovery making authorised payments after cancellation

I’ve recently cancelled my Discovery Investment, Retirement and Life Cover

This was my email send in April 2020 -

Please note that I would like to terminate all my accounts with Discovery. (All three of them)

I’ve been going back and forth with HR and this Covid19 has affected me cause I’m a freelancer. This email serves to confirm that I am the account holder on all the 3 accounts with Discovery and I would like to terminate all my accounts effective immediately 28 April 2020.

It’s unfortunate that I have to terminate all my accounts but reality is sinking in with what’s happening now.

Regards, Mpho

I’m still getting debit orders from Discovery even months after I terminated my contract. I’ve been Sending emails from the financial service but all I’m getting is > we will look into it. It’s 2 months later and I’m still battling with this and they keep debiting my account.

0
Replies (1)
Discovery Invest
Discovery Invest's reply26 Jun 2020, 08:46
Official
Good day Mpho.

Thank you for bringing this matter to our attention. As your complaint pertains confidential information about your policy, we will contact you on the details provided.

Kind Regards
Discovery Invest