Discovery invests loads incorrect SARS Directive code on IRP5 repeatedly with tedious turnaround times!

Discovery had loaded the wrong SARS directive code twice on my IRP5.

My SARS resubmittion failed because of an incorrect directive code loaded on from discovery. I contacted the investment team where I raised the issue, it was only resolved after almost an entire week. -Only to find that they had given the exact same code once again.

Ive called back and each time, the support person has connectivity issues so I can't be heard correctly, or the call drops -Forcing me to call back each time and when I sent out e-mails I get delivery failures

The refund money from SARS is urgent, especially during this pandemic period and I feel no sense of urgency from Discovery. I keep on getting told I'd get called back in ten minutes, and never do unless I call in again

This is not okay especially considering that I chose Discovery as in investment partner in my own capacity because of assuming a stellar reputation and yet I am met with such tedious, delayed, connectionless, faulty service to a massive problem