Discovery investments inefficient and not client centric

I'm disappinted in how unefficient dealing with Discovery has been for the last couple of weeks. Always being promised feedback but never hear a word from the relevant team leads.

My employer sent my documents to discovery on the 1st of August to discovery and I called them on the 2nd of August, spoke to one of the consultants and I was told that the process to finalize a claim would take 4-6 weeks. The consultant indicated that as of Monday, I would be given feedback by Roderick. It is Thursday and almost 8 weeks later, not a single useful piece of information has been provided to me.

How do I speak to Sphe, Amanda, Thabang and Ndu yet not have a single coherent answer or a call back from Roderick.

It has been 8 weeks. I would like answers Discovery and for my claim to be processed and paid without this hassle of having to run after anyone. This is disappointing and an expensive exercise that nobody seems to care about. It almost feels like being part of a pyramid scheme.