PA
Pieter A

1 reviews | Active since Jan 2016

26 Jan 2016, 09:31

DISCOVERY INVEST !!!! WORST OF THE WORST

A few months ago I called them as I have decided to move to another country and I wanted to know how I would go about getting my funds that were being kept prisoner by them . They sent me an email explaining the procedure but there were a few things unclear , so I phoned them to get clarity on the subject . I aseks them specifically about the proof of residence if it was for SA or NZ they told me ( and he had to ask his manager first ) no sir it is for SA and also with regard to the tax clearance they said I only need to get the good standing clearance . Last week ( 4 weeks before I need to get on the plane) they email me and tell me noooo now they need an emigrating clearance and proof of res in NZ ( which si fine I can send it from that side ) after I asked tem a few times. What a pathetic bunch !!!!! no one knows what the hell is going on in DISCOVERY , that is why I also moved my life policy of 9 year to momentum that gives me DOUBLE THE COVER FOR less money I was paying Discovery. THEY NEVER EVEN TOLF ME WHEN I SIGNED UP THAT I COULKD ONLY GET MY FUNDS AT 65 . PLEASE POEPLE STAY AWAY FROM DISCOVERY , HEALTH , LIFE INVEST , ALL OF THEM . THEY ARE A BUCH OF ILLITERATE ******.

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Replies (1)
Discovery Invest
Discovery Invest's reply28 Jan 2016, 10:49
Official
Hello Pietera001,

Thank you for your comment.

I have sent you an email detailing all the information required to process your emigration withdrawal.
Please note that the type of investment which you app**** for has a legislative restriction in place where clients may only access these funds at retirement age. There are of course many other investment types which give clients immediate access to their funds when required.

Please don't hesitate to let me know if you need anything further.

Regards
Rene