Discovery Invest Two-Pot Withdrawal Delay

I am extremely disappointed with the service I have received from Discovery Invest regarding my two-pot withdrawal application.

I initiated my withdrawal application and submitted all the required documentation, including the signed application form, on 7 October 2026. Since then, I have been following up regularly, but I have not received my payout, nor have I been provided with a clear explanation for the delay.

What is most frustrating is the lack of communication and transparency. As a client, I expect timely updates, especially when all required documents have been submitted. Instead, I have been left uncertain about the status of my application and when I can expect payment.

I would like Discovery Invest to urgently:

Provide a clear status update on my application. Explain the reason for the delay. Confirm whether any additional information is required from me. Provide a realistic payment date.

The two-pot withdrawal system was created to provide members with access to a portion of their retirement savings when needed, and delays such as this defeat the purpose of the process.

I hope that by raising this complaint publicly, Discovery Invest will address the matter urgently and improve communication with clients experiencing similar delays.

Reference Details

Product: Discovery Invest Retirement Annuity Application Submitted: 7 October 2026 Complaint: Delayed two-pot withdrawal payout and lack of communication

I am looking forward to a prompt resolution and meaningful feedback from Discovery Invest.