GA
Gerald A
1 reviews | Active since Feb 2012
16 Jan 2023, 14:30
Discovery Invest Problems
I have a new investment on behalf of our retirement village. It is linked to my own personal investment because of the common ID number. First problem: I cannot view it for whatever obscure reason as I can with my own policy.
Secondly, dealing with the *** division is an absolute nightmare. All that I want is for someone else (our treasurer) to be able to view the policy via the web. Having completed the web_access_form, I am still having to deal with repeated requests from Discovery, new requests from Discovery which all add up to making me an unhappy investor. There does seem to be a single view of my request or anyone that is able to just give me what I am looking for.
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Replies (2)
Discovery Invest's replyOfficial
16 Jan 2023, 15:14Good day Gerald,
Thank you for bringing this matter to our attention. We are very concerned about your comments and want to do our best to assist you.
We will contact you on the details provided to assist you further.
Kind Regards
Discovery Invest
Thank you for bringing this matter to our attention. We are very concerned about your comments and want to do our best to assist you.
We will contact you on the details provided to assist you further.
Kind Regards
Discovery Invest
Discovery Invest's reply16 Jan 2023, 15:14
Official
Good day Gerald,
Thank you for bringing this matter to our attention. We are very concerned about your comments and want to do our best to assist you.
We will contact you on the details provided to assist you further.
Kind Regards
Discovery Invest
Thank you for bringing this matter to our attention. We are very concerned about your comments and want to do our best to assist you.
We will contact you on the details provided to assist you further.
Kind Regards
Discovery Invest
GA
Gerald A's updateReviewer Update
15 Mar 2023, 10:15It is now 2.5 months since my first email request to Discovery to provide access for our trweasurer to be able to view our investment via the app or website.
Plus 40 emails backwards and forwards (including me being asked to fill in the access form 5 times!!) and I still have had no resolution to my request. InvestExecutive, InvestComplaints, InvestServicing, InvestSupport have all been copied in on emails at various stages without anyone getting the issue resolved.
What does one have to do to get a relatively simple request actioned?
Plus 40 emails backwards and forwards (including me being asked to fill in the access form 5 times!!) and I still have had no resolution to my request. InvestExecutive, InvestComplaints, InvestServicing, InvestSupport have all been copied in on emails at various stages without anyone getting the issue resolved.
What does one have to do to get a relatively simple request actioned?
GA
Gerald A's update15 Mar 2023, 10:15
Reviewer Update
It is now 2.5 months since my first email request to Discovery to provide access for our trweasurer to be able to view our investment via the app or website.
Plus 40 emails backwards and forwards (including me being asked to fill in the access form 5 times!!) and I still have had no resolution to my request. InvestExecutive, InvestComplaints, InvestServicing, InvestSupport have all been copied in on emails at various stages without anyone getting the issue resolved.
What does one have to do to get a relatively simple request actioned?
Plus 40 emails backwards and forwards (including me being asked to fill in the access form 5 times!!) and I still have had no resolution to my request. InvestExecutive, InvestComplaints, InvestServicing, InvestSupport have all been copied in on emails at various stages without anyone getting the issue resolved.
What does one have to do to get a relatively simple request actioned?