Discovery invest- poor customer service

Discovery invest customer service is appalling. I put in a request for withdrawal and as per the documentation and website/emails the process would take 7-10 business days. I submitted the first request with all the required documentation on 6 Nov 2025. I receive an email on 10 Nov that I need to resubmit a signed illustration and a completed and signed withdrawal form again. I subsequently sent both documents on the morning of 11 Nov only to receive feedback(via email) on Friday 14 Nov after noon at 3pm(mind you they close at 4pm) that I need to resubmit the withdrawal form again because it is not signed. Which is not true! I only had visibility of this mail this morning (15 Nov) and of course no one is available to assist on weekends! I submitted the form twice fully completed and signed! I don’t understand what more is wanted from me! I don’t understand why they make it so difficult to access your own money! Honestly I should move my investment to Alexander Forbes they’ve never given me any hassles. Their process is seamless! And discovery has zero sense of urgency-why would it take 3 full business days to revert to me and revert at a time when you are well aware I will not be able to get a hold of you in time because the mail was sent an hour before you close?! Very shady! I am extremely annoyed. I need the funds urgently and now the are deliberately causing further delays!