SH
Shafiequah H
1 reviews | Active since Feb 2022
21 Oct 2024, 12:34
Discovery Invest pathetic service! Do not get an investment product with them!!!
This is my 2nd time writing a review for the same matter related to Discovery invest! After being told that my submission was not attended to and will be attended to, this was still not done!!! I’m am in utter shock that such a big brand can let the smallest admin tasks fall through the cracks! Incompetence at its best! I was informed by a call centre agent that despite being promised that my matter had been escalated and will be attended to and resolved within the promised time frame, that my submission again has been delayed! Please explain why this is happening and why my documents just keep being overlooked????? Your service has been terrible… rather, the lack thereof!
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Replies (3)
Discovery Invest's replyOfficial
21 Oct 2024, 14:19Good Day Shafiequah Hutton
Thank you for bringing the below matter to our attention.
For the protection of your personal information, we will contact you on the contact details provided.
Discovery Invest's reply21 Oct 2024, 14:19
Official
Good Day Shafiequah Hutton
Thank you for bringing the below matter to our attention.
For the protection of your personal information, we will contact you on the contact details provided.
SH
Shafiequah H's updateReviewer Update
23 Oct 2024, 08:25At this point, I’m at a loss for words… Honestly! Today is the 10th day since I have submitted my withdrawal application to you guys. I call the call centre and it seems that nobody can give me answers (because clearly when one does not call your submission is just left and not actioned) why is no one able to tell me whether my payment is being processed or not????? I received a call o Friday and was informed that my payment would be processed today. You will process my payment today because I did everything right and you guys did not do your jobs!!!! Pathetic!
SH
Shafiequah H's update23 Oct 2024, 08:25
Reviewer Update
At this point, I’m at a loss for words… Honestly! Today is the 10th day since I have submitted my withdrawal application to you guys. I call the call centre and it seems that nobody can give me answers (because clearly when one does not call your submission is just left and not actioned) why is no one able to tell me whether my payment is being processed or not????? I received a call o Friday and was informed that my payment would be processed today. You will process my payment today because I did everything right and you guys did not do your jobs!!!! Pathetic!
Discovery Invest's replyOfficial
23 Oct 2024, 16:47Good Day Shafiequah Hutton
Thank you for bringing the below matter to our attention.
For the protection of your personal information, we will contact you on the contact details provided.
Discovery Invest's reply23 Oct 2024, 16:47
Official
Good Day Shafiequah Hutton
Thank you for bringing the below matter to our attention.
For the protection of your personal information, we will contact you on the contact details provided.