LJvV
Leonie Jansen van Vuuren

1 reviews | Active since Mar 2018

20 Mar 2018, 22:26

Discovery Invest - Part 2

My husband passed away on 9 January 2018 and it has been an agonizing and painful experience to deal with Discovery Invest. Only after I resort to Hello Peter, did I get a response from the Discovery Invest Executive Office. Just as I thought things will turn for the better, it did not. On 16 March 2018 I received an e-mail from Discovery Invest addressed to my late husband, which they are well aware is deceased and to top it, they addressed him as Janse van Rensburg and not Jansen van Vuuren. I responded and informed them that this is really painful to receive an e-mail addressed to my late husband. The fact that they did not even take care to address him correctly, reflect that they do not care. Needless to say I did not get ANY response to my e-mail. Shockingly I received AGAIN an e-mail today - 20 March 2018, address to my late husband, AGAIN the wrong surname and requesting the same information that I have notified the Chief Executive Office of that we are still awaiting the High Court; and that I did send the Death Claim numerous times. I really wish that they had a walk-in where I can go and sit and have a descent eye-to-eye discussion. I cannot with honesty recommend Discovery to any person. I do not wish this to any person that has to deal with the death of a loved one.

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Replies (1)
Discovery Invest
Discovery Invest's reply22 Mar 2018, 09:39
Official

Good day Mrs. Jansen Van Vuuren

As your complaint pertains to personal, financial information, we have responded via email to you.

Kind regards,

Discovery Invest