Discovery Invest - No communication - No resolution - No urgency - Exec Office no use

The service received to date from Discovery Invest does not even justify the 1 star I am forced to select, NEVER in my life have I experienced anything as bad as this. I have held this company at high regard up until this experience. A death claim of all is being treated with utmost disregard, not only the fact that the ONLY feedback I received from them was a completely and utter lie. The exec office where escalated queries are supposedly dealt with seems to have not a care in the world to resolve anything, in fact it turns out they are merely a msging service passing along 2 day old msges. Do the phones and emails work in this department as it seems to be extremely problematic to get any answer on the phones and emails go into a big black whole of nothing. If you are lucky enough to get a mail from them they address it to the deceased party, thanks for showing that empathy to an already dire situation is handled with absolutely no care whatsoever. I started querying this on 23Feb'26, today is the 9thMar'26 with the last actual email correspondence being the 4thMar'26 saying payment will be concluded within 24 to 48 hours.... it's 5 days later... need I say more, this is absolutely disgusting.