Discovery Invest gives an appalling customer service, be forewarned.

I had met with one of your service adviser and he advised that I will get better value in combining my RA’s and bringing them over to Discovery. I went along and took up an RA to the value of my two RA’s at Liberty and Momentum. The problem comes on my pay day and I get charged for all three RA’s.

I then make contact with the adviser and he promises to get back to me. I am going for the 4th month now.

As per the below mail trail I reached out to your contact center and they advised that nothing can be done and the adviser needs to sort this out. After non response from the adviser I made a decision to Cancel this new RA as I am unable to afford to pay double what I was paying.

My question to you is, is it fair for me to be penalized this excessively for your inability to provide a good service? I paid in close to R5,000.00 and I must accept a penalty of close to R2000.00 because your team dropped the ball? Could you please look into the below matter and be fair in your judgement.