DISCOVERY INVEST – FAILED A PENSIONER: NO PAYMENT, NO ACCOUNTABILITY

I am extremely disappointed with the unacceptable service my mother, a pensioner recently diagnosed with neuropathy, has received from Discovery Invest.

A partial withdrawal request was submitted on 25 August 2026. On 26 August, Discovery acknowledged the request and advised that payment would be processed within 5–7 working days. Payment verification was initiated but was then inexplicably “delayed”, with no proper reason provided.

Since 31 August, we have repeatedly contacted Discovery. Zunaid Dumansi advised that the payments team had provided no feedback and escalated the matter. Kirsten subsequently confirmed that the payments team had still not actioned it and escalated it further.

On 3 September, we were shockingly advised that despite all these escalations, nothing had been actioned since 26 August. The matter was then supposedly escalated directly to Manager Glen, with an undertaking that feedback would be provided.

Despite reaching Manager Glen, there was no meaningful feedback, ownership or resolution.

After calling again, we eventually dealt with Team Leader Charne, but still no resolution.

Call references: *** and ***.

Discovery should retrieve these calls and establish exactly how many times we were promised escalation without action.

This is a pensioner’s own money, required to assist her following her illness and diagnosis. The delay is now also causing potential financial prejudice, as the funds are intended for reinvestment and further penalties/costs may arise because Discovery has failed to release them timeously.

My mother should not carry financial losses caused by delays entirely outside her control.

We require Discovery Invest to immediately:

* Release the funds; * Explain why the withdrawal and repeated escalations were not actioned; * Explain why Manager Glen failed to take ownership and provide the promised intervention; and * Compensate my mother for any penalties, costs or demonstrable financial loss resulting from Discovery’s delay.

We do not want another scripted response or another “escalation”. We want action and accountability.

Discovery promotes premium service when selling its products. A pensioner should not have to fight a corporate giant simply to access her own money.

Immediate payment and senior management intervention are required. Thanks Kind Regards Noveshree Chineemestry Tel ***