Discovery Invest - Customer support disgusting and callous

I am a 74 yr old widow. I was dependent on my husband who was, in turn, dependent on his monthly payment from Discovery. He died early in Oct 2021. I chose, as the beneficiary, to re-invest the funds available in the policy with Discovery Invest. Their staff's poor communication skills, plus the incorrect and misleading information they have conveyed to me has resulted in numerous delays and confusion. I received no payment from Discovery in December and again in January 2022 despite my numerous pleas to Discovery employee's which appear to have fallen on deaf ears. My financial position is now desperate as I now have no money to buy food for myself. I am in danger of starving before ever this transfer of funds is completed.