KG
Karen G

1 reviews | Active since Nov 2017

20 Nov 2020, 16:39

Discovery Invest

Very poor service related to a RA certificate data error when Discovery submitted to SARS. More than a week and several phone calls later, which are answered by different agents ea time that requires repeating yourself over and over, before issue was supposedly resolved with data refresh to sars yesterday. Today I get an email with a NEW certificate no. tax no. and different values @$%&(*^ This after I have finalised and submitted my already late tax return yesterday. Today the call centre, as soon as it gets to the part to be transferred to an agent gets disconnected. 8 phone calls later, same thing. Thank goodness I have transferred my money out of Discovery.

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Replies (1)
Discovery Invest
Discovery Invest's reply23 Nov 2020, 12:41
Official
Good day Karen,

Thank you for bringing this matter to our attention. Your complaint pertains to confidential information pertaining to your investment. Due to this reason, we will reach out to you on the contact details we have on record for you.

Kind Regards,
Discovery Invest