1 reviews | Active since Nov 2016
Discovery finding faults to delay changing policies
A letter, signed and dated and emailed was rejected by discovery because it was not 'dated'. Yet I emailed the letter on a specific date so how can that also be ignored as being 'dated'. The email itself is automatically dated. Yet Discovery will find a way to delay procedures and not affect changes to policies. On the other hand they boast that transactions can be done over the phone. I find this disturbing and annoying but very "Discovery"
Good day Melanie,
All contractual changes submitted to Discovery do need to be on a signed document to eliminate the possibility of *****. The document is also required to be signed as certain changes may be requested immediately, or possibly future dated depending on the client’s needs. Contractual changes done telephonically are able to be done only once our team have verified and identified the client as the correct policy holder, again to ensure our client’s details are kept confidential.
I hope this addresses your concerns,
Kind regards,
Discovery
Good day Melanie,
All contractual changes submitted to Discovery do need to be on a signed document to eliminate the possibility of *****. The document is also required to be signed as certain changes may be requested immediately, or possibly future dated depending on the client’s needs. Contractual changes done telephonically are able to be done only once our team have verified and identified the client as the correct policy holder, again to ensure our client’s details are kept confidential.
I hope this addresses your concerns,
Kind regards,
Discovery
Good day Melanie,
I have further investigated this matter for you and can confirm that this was a oversight on our behalf as a signed letter was attached to your correspondence. Please accept our sincere apologies in this regard - this matter has been taken up on a management level and will be addressed accordingly.
I have also emailed you correspondence regarding confirmation that your policy changes have been done.
Kind regards,
Charisse
Good day Melanie,
I have further investigated this matter for you and can confirm that this was a oversight on our behalf as a signed letter was attached to your correspondence. Please accept our sincere apologies in this regard - this matter has been taken up on a management level and will be addressed accordingly.
I have also emailed you correspondence regarding confirmation that your policy changes have been done.
Kind regards,
Charisse