Discovery - don't be fooled by the name

I am a beneficiary on a death claim. The claim was processed, one of the beneficiaries cannot provide banking details and therefore Discovery will not pay the other two beneficiaries. I have asked numerous times for a logical explanation, no feedback. Zero response from your Discovery Invest consultant. Why on earth would you punish the other two beneficiaries if the 3rd is refusing to provide banking details??? Your service and willingness to assist has been pathetic through this process, ZERO empathy and client centricity. Requests for complaints to be logged, ignored!! How ********* can you be? Contact Social Media team, pathetic service again and again ignoring requests for a complaint reference. Messages on Twitter also not signed off, so that you guys can give whatever stupid answer you want without accountability? What's going on there, you guys are doing us favours? .... Just got a response from your Twitter team after typing the above, the attitude even worse and refusing to provide their name and surname.