PS
Phumla S

1 reviews | Active since Jan 2011

14 Nov 2018, 10:19

Discovery Disappointing & Unprofessional

Discovery Policy & Pensions claims department is *********** and lies. I've been chasing a payment for over a month now and they still haven't paid out. They never give feedback or updates. I've wasted so much time & money calling them. They captured my information incorrectly, they **** about having put my funds through for payment. They are unprofessional and ***********.

If you have any policies with Discovery I'd suggest you get your money out now and transfer to Alan Gray - they are fast and efficient and will give you amazing assistance. Alan Gray is proactive and honest in their conduct. Discovery is not. Disappointing and disgusting Discovery experience.

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Replies (1)
Discovery Invest
Discovery Invest's reply14 Nov 2018, 14:14
Official
Good day Phumla,

Thank you for bringing this matter to our attention. As per our email to you, we are busy investigating the concerns you have raised. We will liaise with you directly on your private email address provided due to our response containing personal information pertaining to your policy.
Kind regards,
Discovery Invest