Discovery customer service quality is so pathetically shocking

I am trying to get a provident preservation transferred from Discovery Invest to Allan Gray. I am so disgusted with Discovery, Allan Gray requested a Discovery Client Declaration to be sent to them by Discovery Invest. Allan Gray requested it on the 22nd November, and today it is already the 5th December, and Allan Gray has had not so much as a response from Discovery in the two weeks thatt have elapsed. I have now contacted Discovery myself, and still no response from them.

Furthermore the so-called "investments" I have taken out with Discovery have performed so dsmally, where my investments in other institutions have done so much better, and on top of this Discovery is so unbelievably expensive in fees for their policies.

I am taking all my investments out of Discovery, including transferring my medical aid to another provider. Discovery is just out for self enrichment of itself and doesn't care at all for it's customers. I honeslty want nothing to do with this company anymore.