GA
Glenda A

1 reviews | Active since Jul 2013

07 Oct 2016, 14:13

Discovery Charging a Double Debit rate for a Debit Order Date Change to a policy

<p>My husband changed his debit order date with Discovery for his investment policy.</p> <p>The dates were changed from the 28th of the month to the 1st of every month.</p> <p> </p> <p>Discovery double debited my husbands account thus taking for money 2 months premiums for the poilcy.</p> <p>No proper explainations have been given. Not one month has been missed without paying, I would understand a pro-rata charge for the days affected, but a double debit ?? Taking off 2 months premiums off for a debit is ridiculous.</p>

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Replies (1)
Discovery Invest
Discovery Invest's reply07 Oct 2016, 14:38
Official

Thank you for your comment.

I have emailed you the details regarding the contributions your husband has made on his policy and explained the double debit order.

You have my contact details so please let me know if I can help you with anything further.

Best regards

Rene