MM
Marc M

1 reviews | Active since Jun 2012

16 Mar 2023, 13:04

Delayed response to RA Contribution

I submitted the proof of payment along with the form supp**** by Discovery, for the additional RA contribution on the 12th of February this year (Documents along with email have been attached to this mail). I specifically did this in order to meet the RA Tax contribution deadline of the 28th of February. The additional contribution was not allocated to my RA Policy before the end of the previous fiscal. This is incredibly frustrating, as it means the funds are sitting in a Discovery bank account, and not in my RA Policy, and the funds were not allocated against my RA in time to meet the SARS requirements. Surely this could have been communicated to me prior to the deadline, not a month later!

0
Replies (3)
Discovery Invest
Discovery Invest's reply16 Mar 2023, 17:38
Official
Good day Mr. Morris.

Thank you for bringing the above matter to our attention.

For the protection of your personal information, we will contact you on the contact details provided to assist with this matter.

Kind regards
Discovery Invest.
MM
Marc M's update17 Mar 2023, 12:53
Reviewer Update
Almost 24 hours later and still no reply.

Your response times according to the email received from Discovery:

Good day,Status: Application *** has been received.

If you need further assistance please contact us on ***or email us at *** and one of our trained consultants will gladly assist you.

Our Service Level Agreement is as follows:
Feedback will be provided within 24 to 48 hours


Please do not respond to this message, it is an automated email.
MM
Marc M's update17 Mar 2023, 12:53
Reviewer Update
Our Service Level Agreements are as follows:
  • Processsing:
    • Cases submitted before 10h00 that are fully compliant should be processed by 12h30.
    • Cases submitted after 10h00 that are fully compliant should be processed within 8 hours.
  • Outstanding requirements:
    • Communication for outstanding requirement/s should be sent within the above time frames.
    • Receipt of outstanding information will be subject to the above time frames.
  • Queries:
    • Feedback will be provided within 24 to 48 hours , depending on the complexity of your query.