Delay in processing the submission

I have a retirement plan with discovery that I paid up on May 2015 and I started my claim for the payment due to emigration. <br> They don't give me the right information regarding the required documents. Once you submit what they request from me they don't inform me if there is any mistake or incomplete documents they wait for me to call them. They did mistakes in filling Form C and they pretended that it's SARS fault. They say something over the phone and do something completely different. They always promise to send a feedback via emai but they don't. I have to call each and every time to find out how fare is the process. Today they told me they discovered a mistake in the submission they will rectify it than they will escalated for payment. I'm sure this is not the end with these people I will continue to suffer. I have to call again to find out whether it's really escalated or still laying down on their desks. I regretted from the bottom of my heart that I was a customer of this company. The are a shame in the south african market. They affect very negatively the country's image with their unprofessional behavior.