DB
Dorette B
1 reviews | Active since Oct 2015
05 Oct 2015, 19:46
Deducting premium without policy
I took out a life policy from Discovery from their representative George Schmahl. After receiving the documents I have decided it is not for me and cancelled it in time before inception date. But he went ahead with it and even added a product not discussed with me and of which up to date I have not received any documents or correspondence from Discovery. They just decided to deduct R2428. 00 from my account with reference Disc Inv. No policy.No documents. Just deducting money from my account. <br> <br>
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Discovery Invest's replyOfficial
06 Oct 2015, 12:10Hello DoretteBooysen,
Thank you for your comment.
We had already last week received and processed your request to cancel your policy from inception.
Please be advised that because you cancelled the debit order at your bank, there are no funds due to you.
I understand that you changed your mind about taking out the policy, however by the time we received the request to cancel, the debit order run had already been submitted which resulted in our debiting your account.
I trust that this issue has now been resolved, however please do contact us if you need anything further.
Regards
Rene
Thank you for your comment.
We had already last week received and processed your request to cancel your policy from inception.
Please be advised that because you cancelled the debit order at your bank, there are no funds due to you.
I understand that you changed your mind about taking out the policy, however by the time we received the request to cancel, the debit order run had already been submitted which resulted in our debiting your account.
I trust that this issue has now been resolved, however please do contact us if you need anything further.
Regards
Rene
Discovery Invest's reply06 Oct 2015, 12:10
Official
Hello DoretteBooysen,
Thank you for your comment.
We had already last week received and processed your request to cancel your policy from inception.
Please be advised that because you cancelled the debit order at your bank, there are no funds due to you.
I understand that you changed your mind about taking out the policy, however by the time we received the request to cancel, the debit order run had already been submitted which resulted in our debiting your account.
I trust that this issue has now been resolved, however please do contact us if you need anything further.
Regards
Rene
Thank you for your comment.
We had already last week received and processed your request to cancel your policy from inception.
Please be advised that because you cancelled the debit order at your bank, there are no funds due to you.
I understand that you changed your mind about taking out the policy, however by the time we received the request to cancel, the debit order run had already been submitted which resulted in our debiting your account.
I trust that this issue has now been resolved, however please do contact us if you need anything further.
Regards
Rene