Complaint

I logged a complaint with Discovery on their Facebook/ Messenger app, about my Broker. Theo called me- he is the Relationship Manager on the Insure side and assured me that the Relationship Manager from Investments would call me straight away. That didn't happen so I requested the call via Messenger again. I was again told that the relevant Relationship Manager would call me at 16.50. At 16.53, I got a call and when I answered, Precious said "thank you for calling Discovery, how can I help you?", as if I had called her. Precious is a Service Consultant. So the Relationship Manager didn't think my complaint was worth a call and passed this onto an Agent. And here I am, still haven't spoken to anyone about my complaint and the mess that the Broker has made, is still a mess!. The Broker is Jeff Kahn from Sure Life. My contact number is ***