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Phanuel M

1 reviews | Active since Nov 2017

07 Nov 2017, 09:55

Bad service

I the above mentioned declares that I have inherited an amount of R300 000.00 from my father’s estate in January 2017. I went to my lawyer Mrs Mabatho Motimele of Motimele Inc. for an advice since the amount was too much for me to claim on my own. Mrs Mabatho Motimele then told that she can get me a Financial Advisor and I agreed to it. I met with the Financial Advisor (Mr Vishalle Hiralal) on 28 January 2017, I then explain to him my initial plan of investing my money with Standard Bank and he advised me to invest with Discovery Invest because the interest is higher than those of a normal Bank. I took his advice and agreed to invest with Discovery Invest.

I asked him if it will be possible for me withdraw my money should the need arise for me to utlise my money before the agreed term, he confirm that I can withdraw but I will be charged a certain percentage which he did not divulge what the percentage is. He also confirmed that I will be receiving annuity income of R1640.03 monthly.

The problem started when I wanted to withdraw an amount of R100 000.00 in June 2017 and I was charged half of the amount I withdrew which is R100.000.00 as a penalty and I was told that is how it works, and they refused to give me the breakdown. I then decided to terminate the contract with them and just keep the money in my account but from that time they have been sending from pillar to post and started avoiding my calls. I went to their offices in Centurion, but I was sent back to Menlyn Offices where they advised me to report my attorney and Financial Advisor to FAIS Ombudsman which I did on the 21st September 2017, but the attorney and Financial Advisor are both not responding to any of the letters that were sent to them. I have decided to take the matter to Speak Out as I have run out ideas on where to go for assistance, I desperately need the in order to start my business urgently.

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Replies (3)
Discovery Invest
Discovery Invest's reply07 Nov 2017, 16:17
Official

Good day Phanuel,

Thank you for bringing this to our attention. As per our conversation earlier, this matter is with our Compliance team for urgent review.

Kind regards,

Discovery Invest

PM
Phanuel M's update04 Dec 2017, 13:04
Reviewer Update
I would to refer to my complain above, & it is very disappointing for me to come back on this platform to complain again that Discovery has not acted on my complain, they just called once and made all sorts of empty promises, it is bad that a big & reputable company like this goes around ripping people off their money. I guess I have to go ahead with reporting them to Speak Out.
Discovery Invest
Discovery Invest's reply05 Dec 2017, 17:03
Official

Good day Phanuel,

As per our previous communication to you on a few different occasions, these funds may only be accessed in 2020. In accordance with the Long-term Insurance Act no.52 of 1998 , unfortunately a second withdrawal is not permissible within the first 5 years of the investment. In other words, to allow this withdrawal to be processed would result in Discovery Invest being in breach of legislation. You have since referred the matter to the FAIS Ombudsman, we have provided them with our stance on the case, and we subsequently await their comment. Due to this reason, we will not comment further on this matter until we receive the FAIS Ombudsman’s ruling and decision.

Kind regards,

Discovery Invest