hvdh
hannes van den heever
1 reviews | Active since Nov 2012
05 May 2015, 13:58
Bad service
When you invest with them it is fine but when you need the money they just give you one ref no after the other now 4 weeks to get money out of them,look more they can not pay up let you wounder why
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Replies (1)
Discovery Invest's replyOfficial
06 May 2015, 11:55Hello hannes2565,
Thank you for your comment.
As per your conversations with our Monika, we were unable to process the withdrawal as a result of a bank verification error. A bank verification is required in order to confirm that the account holder is the same person as our policy holder. This is to prevent ********** withdrawals where payments can be made into someone else's account.
Whilst frustrating, I am sure you can understand that it would be grossly negligent of Discovery Invest not to do these kinds of verifications before effecting payment.
This problem has since been resolved with your client and the respective bank, and the funds have been released to your client. Monika has sent you the appropriate feedback confirming this.
I trust this helps.
Best regards
Rene
Thank you for your comment.
As per your conversations with our Monika, we were unable to process the withdrawal as a result of a bank verification error. A bank verification is required in order to confirm that the account holder is the same person as our policy holder. This is to prevent ********** withdrawals where payments can be made into someone else's account.
Whilst frustrating, I am sure you can understand that it would be grossly negligent of Discovery Invest not to do these kinds of verifications before effecting payment.
This problem has since been resolved with your client and the respective bank, and the funds have been released to your client. Monika has sent you the appropriate feedback confirming this.
I trust this helps.
Best regards
Rene
Discovery Invest's reply06 May 2015, 11:55
Official
Hello hannes2565,
Thank you for your comment.
As per your conversations with our Monika, we were unable to process the withdrawal as a result of a bank verification error. A bank verification is required in order to confirm that the account holder is the same person as our policy holder. This is to prevent ********** withdrawals where payments can be made into someone else's account.
Whilst frustrating, I am sure you can understand that it would be grossly negligent of Discovery Invest not to do these kinds of verifications before effecting payment.
This problem has since been resolved with your client and the respective bank, and the funds have been released to your client. Monika has sent you the appropriate feedback confirming this.
I trust this helps.
Best regards
Rene
Thank you for your comment.
As per your conversations with our Monika, we were unable to process the withdrawal as a result of a bank verification error. A bank verification is required in order to confirm that the account holder is the same person as our policy holder. This is to prevent ********** withdrawals where payments can be made into someone else's account.
Whilst frustrating, I am sure you can understand that it would be grossly negligent of Discovery Invest not to do these kinds of verifications before effecting payment.
This problem has since been resolved with your client and the respective bank, and the funds have been released to your client. Monika has sent you the appropriate feedback confirming this.
I trust this helps.
Best regards
Rene