Bad Customer Service

On the 20th November I submitted my withdrwal request , and submitted all the documents required by Discovery . Then on the 27th again am requested to resubmit the document , I do resubmit with a follow up mail the documents on the 1st December , No one responses to my mail even thou I had requested to be contacted . Then again 5th Dec I receive the same mail to resubmit the forms , This the 3rd request and I dont think its fair that I have to continiuosly resubmit documents , Secondly no one ever responses to my mail nor answers my calls , I only get through discoveries automated responses . I have over 8 mail Reference numbers to date they havent responded to any of my mails