BAD BAD BAD - Unprofessional

What a joke!!!!!

23/06/2021 - I received an email with my tax certificate. Upon doing my e-filling Sars notified me that the source codes that Discovery used does not match those that are issued by SARS. 08/09/2021 - I emailed Discovery to rectify the source codes where i have also attached the screen shot i took to show the error. 14/09/2021 - i received an email where the person asked me to send them proof of the error - upon which i rep**** that i have already sent the proof but sent it again. 30/09/2021 - i emailed Discovery to ask for progress on this matter - no reply 12/10/2021 - i received an sms where it stated that the withdrawal request is completed and money will be paid within the next 2-3 working days. I then emailed Discovery asking what the amount will be - which i received no reply. 19/10/2021 - I called Discovery invest upon which they said that the money has been paid over on the 12th already but i informed them that i didn't receive the money, i sent my bank statement as proof that i didn't receive the funds. 21/10/2021 - i again sent an email asking what is going on - no one rep****. 22/10/2021 - i called again and the consultant told me that there was a technical error and that my withdrawal is now being resubmitted manually and befor 12:00 they will give me feedback - i didn't receive any feedback 29/10/2021 - i called again upon i was told that they are still busy with the resubmitting of my case. 03/11/2021 - i called again and this time i was told that according to the team leader this money has been paid on the 03/09/2021, which i rep**** i have not received it. The consultant requested that i re-sent the bank statement i have already sent as there is too many emails and she can't find it (while i gave her the exact time and date i sent it along with the reference number discovery sent me), and the statement from the 03/09/2021. So until now i have not received any update on my original request regarding the source codes and it is a major struggle to get R517.50 out of these people.

The sad part about all of this is that i once was a financial advisor from Discovery and after 2.5 months of employment the Manager called me one morning and said that he thinks this isn't going to work for him anymore and requested that i resigned.

If this is the kind of uncompetend service that clients receive from Discovery i am very happy that i am no longer associated with this company.

BAD BAD BAD