Appalling service

Discovery invest has the worst service by far. And it seems they're not prepared to do anything about this. I sent a withdrawal form on the 11th of December, my investment was not growing so I'd like my money back, I still have not received my money, I have to sit on the phone with the call center for more than 20 min a call everyday to be told my withdrawal is sitting with a team leader. Why have turnaround time, that you do not keep to ? I have been a client for years and now I worry even about my life cover because at this rate my child will be left destitute should anything happen to me. I have more than more than two of your products which I'm now looking at changing I can not spend so much money on a company that doesn't care about its clients or how they are treated. the number of complaints on this platform alone are alarming, yet discovery has been granted a banking license . What a joke. I wouldn't advise anyone to make such a horrible mistake .