You have to call in to get service and when you call in they lie to you

My withdrawal has been ongoing from November 2024.

I have been calling a numerous of times and I usually do not get an update from Discovery.

I have spoke ti Dimpho in December 2024 and she initially told me there is no documents from my side and the process is 4 to 6 weeks, so then I waited for 4 to 6 weeks.

I then called in again and spoke to Nyiko on 06/01/2025, she also assured me that nothing is required for my side.

I called in again and got through to Olowehthu she first gave attitude and willing to assist, and she also told about the 4 to 6 weeks process. Only when I said to her please send me an email confirming the 4 to 6 week's SLA she then said she will contact the administrator as she cannot confirm the claim status.

I have spoke to Lucky , Justine as well and still in the dark about my claim.

No update or action on the claim will be done unless I call in.

If I do not call in nothing happens.

I am still in the dark about what is happening.