Worst service standards

Item: Discovery Corporate & Employee Benefits
Rating: 1
Author: Shaista K

Absolutely unprofessional responses regarding withdrawal of a provident fund below R10000. I am currently unemployed and being responded to by a robot regarding a sensitive claim that requires human contact, theres no call back, theres no answer when i call.

I in simple need my funds please contact me urgently.

Helpful (0)

Replies (1)

Discovery Corporate & Employee Benefits's replyOfficial

14 Oct 2025, 15:07

Hi Shaista,

We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.

Thank you for taking our calls earlier this morning and a short while ago. As discussed, we have initiated an investigation and feedback has already been provided to you earlier today and further feedback is to be provided to you by tomorrow morning.

We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.

Should you have any further queries, please do not hesitate to contact us on number ***or email ***

Regards,
Discovery Corporate and Employee Benefits Complaints Team

Discovery Corporate & Employee Benefits's reply14 Oct 2025, 15:07

Official

Hi Shaista,

We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.

We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.

Should you have any further queries, please do not hesitate to contact us on number ***or email ***

Regards,
Discovery Corporate and Employee Benefits Complaints Team