NK
Nompumelelo K
1 reviews | Active since Dec 2016
27 Nov 2025, 08:07
Withdrawal claim process
I am soo furious
Yesterday I called just to check up if my they received my withdrawal claim (provident fund) that was processed via WhatsApp on the 14 November 2025.
To my surprise I was assisted by a consultant named Thandeka she told me that nothing appears on their side it still says incomplete.
How???????? What If I waited and didn't check on my current status of this claim?
Your forms are all over the place hence I opted for this WhatsApp process.
The consultant said she will make a follow from your back end department Alternatively I will get another link.
This is so unprofessional.
Cell ***
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Discovery Corporate & Employee Benefits's replyOfficial
27 Nov 2025, 10:22 Hi Nompumelelo,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation and feedback will be provided to you through the course of the day.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits Complaints Department
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation and feedback will be provided to you through the course of the day.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits Complaints Department
Discovery Corporate & Employee Benefits's reply27 Nov 2025, 10:22
Official
Hi Nompumelelo,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation and feedback will be provided to you through the course of the day.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits Complaints Department
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
Thank you for taking our call a short while ago. As discussed, we have initiated an investigation and feedback will be provided to you through the course of the day.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits Complaints Department