Very disappointed

I initially sent a withdrawal claim form on 30 April 2026 and I clearly indicated on the form and in the email the type of withdrawal I would like to make. This took about a month to be processed and when a portion of the money was paid out; it was not the request that I had made. I sent a complaint email on the 27th of May and I did not receive any feedback. I followed up again on the 3rd of June and I am yet to receive any feedback on that email either. This is extremely disheartening treatment, especially considering that this business prides itself on providing world class service.