Unfair treatment

I received a WhatsApp message from discover about the withdrawal of my retirement fund on the 21st November after completing the verification the WhatsApp informed me that payment will be in 10 Working days. I called in on the 6th December and spoke to Sinade Whitecomb to follow up on the payment. She then informed me that because I was and ex employee of discovery there is a problem that back office needs to unlink the account for payment she promised me a call back. I called in on the 7th Spoke to Dumi Buwa who gave me the same story and said that he will call me back. I called in on the 8th and spoke to Lucky Mabhane who again told me the same story at least this gentleman called me back so I don't wast my airtime, he had me on hold and the call took 45 minutes only to get the same answer and a promise of a call back still waiting for all the above agents to call back. I contacted Discovery again on the 11th December Spoke to Lihle Yenda who was kind enough to take control of the situation. She emailed Gugu Mkhonto, I was then informed that some information did jot pull through I have email screenshots of all the WhatsApp messages. I was then told to go to the offices to sign forms,drove all the way only to be told by the very rude guard that clients are not allowed in. Tried contacting the office for 15 mins while waiting in the car park but couldn't get ahold of anyone. Totally wasted my time to drive all that way for nothing. I was then told to completed 7 pages which I did and emailed back to Zodwa Mashiyane, only to be told by Zoswa it will be sorted out next week Wednesday.....REALLLY!!!! After all of this.....I STILL HAVE TO WAIT LONGER when it was not my fault . No am very sorry I won't....I want my payment done tomorrow or I am going to the ombudsman with this!!!! And Also, 1 If the information did not pull through why was I not informed? I had to call in after waiting the 10 days I was originally told...NO ONE CALLED ME TO TELL ME THERE WAS AN ISSUE...WHY???? 2 Why I am still linked has Discovery employee since I left the company 1 year ago? 3 Why has my payment not been made?

Big company's do not hold themselves responsible for any back office errors and it seems that we are made to feel that we have made an error, when the company is responsible for the processing of the pay out. Ticket *** P Moodley ***