Two pot withdrawel - No customer service

I put in my withdrawal on the 17th of September with Discovery. No feedback from them at all. When following up I was advised there is another form i need to sign. After I already signed the initial withdrawal documents. Week later no feedback at all again. I again had to follow up after which i'm advised that there are 4 steps in the process, and it's currently at step nr 1 which according to their timeline should take 1. Quality Assurance & capturing of switch (Expected timeline: 48 - 72 hours). How the heck since 17 September are you only at step 1? I've lodged a complain, this will take 5 working days to investigate. Can discovery not give customer service at all. This is awful from such a large company. Your customer service is non existent. Your whatsapp line is utterly useless.