Terrible service - Retirement withdrawal

I resigned from my previous job and an emigrating. I elected to have the maximum of my retirement fund paid out to me and the rest left in the fund as this money was to be used to pay for my relocation costs.

We are in the middle of December and no money has been paid into my account as yet. I have no had to pay for my relocation costs on credit and incur interest while Discovery rectifies their issues.

I have followed up on numerous times, including the first week of December. Discovery's reply makes it seem like they have not even started the process as they are asking for me to fill out forms for the transfer of the remaining funds into a new provident fund.

This is extremely frustrating as I have told Discovery 3 times now (once on the phone and twice on email to leave the remaining balance in the existing fund.

Discovery is all supposedly all about the customer. I bank with them, I have my medical aid with them and even have a life policy with them.

If this is the service I am receiving after being a loyal customer for several years then I might as well take my business elsewhere.