RP
Ruan P
1 reviews | Active since Oct 2018
20 Jul 2026, 08:40
Struggles with getting Recognition of Transfer (ROT) sorted
At my previous company they made us take this investment plan through discovery. I then moved companies but also moved the retirement fund. Now with tax season there is an outstanding Recognition of Transfer (ROT) from their side. I have sent an email regarding this on the 13th of July. Received an auto response but nothing more. It is pathetic the communication to get something so simple sorted. At least aknowledge it is being looked at and give an ETA. There are no etas on the response mail.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Corporate & Employee Benefits's replyOfficial
20 Jul 2026, 10:13Hi Ruan,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
We have initiated an investigation, and feedback will be provided to you as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
Discovery Corporate and Employee Benefits
Discovery Corporate & Employee Benefits's reply20 Jul 2026, 10:13
Official
Hi Ruan,
We're extremely sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make this right.
We have initiated an investigation, and feedback will be provided to you as soon as possible.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any further queries, please do not hesitate to contact us on number ***or email ***
Regards,
Discovery Corporate and Employee Benefits
Discovery Corporate and Employee Benefits
RP
Ruan P's updateReviewer Update
21 Jul 2026, 08:58This has been sorted. I would suggest Discovery to be more transparent on timeline for requests to be handled. A week long with no communication in tax season isn't good enough. In your automated replies have a message stating something like "we will get back to you in 2-3 business days". That will already have helped with this situation. Bad user experience on the email templates. But like I mentioned. Sorted.
RP
Ruan P's update21 Jul 2026, 08:58
Reviewer Update
This has been sorted. I would suggest Discovery to be more transparent on timeline for requests to be handled. A week long with no communication in tax season isn't good enough. In your automated replies have a message stating something like "we will get back to you in 2-3 business days". That will already have helped with this situation. Bad user experience on the email templates. But like I mentioned. Sorted.
Discovery Corporate & Employee Benefits's replyOfficial
21 Jul 2026, 09:08Hi Ruan,
Thank you for confirming that your matter has been resolved and for sharing your constructive feedback.
Your input is valuable in helping us enhance our service standards.
Kind regards,
Discovery Corporate and Employee Benefits
Discovery Corporate and Employee Benefits
Discovery Corporate & Employee Benefits's reply21 Jul 2026, 09:08
Official
Hi Ruan,
Thank you for confirming that your matter has been resolved and for sharing your constructive feedback.
Your input is valuable in helping us enhance our service standards.
Kind regards,
Discovery Corporate and Employee Benefits
Discovery Corporate and Employee Benefits