Retirement fund

I am writing to express my deep disappointment with the service I have received regarding a claim I submitted six weeks ago. At the time of submission, I was informed that the turnaround time would be 4–6 weeks. Unfortunately, it has now exceeded that timeframe, and I have not received any update or communication regarding the status of my claim.

I find this lack of responsiveness extremely unprofessional, especially from a company of Discovery’s size and reputation. As a customer, I expected far better service and communication throughout this process.

I urge you to treat this matter with urgency and provide me with a clear update on the status of my claim as soon as possible. I hope this experience can be addressed and improved going forward.