Poor telephone etiquette and customer service

I tried calling *** to enquire about my Provident Fund payout and on both instances the calls were answered by this terrible person named Nolu. She firstly has terrible telephone etiquette and no indication that she is happy to assist. Further to this, on both occasions she cut the call on me.

I find this to be very unprofessional and demand that this employee is firstly dealt with severely as this is a very bad image for Discovery. Secondly I need someone who is professional and willing to assist to please call me urgently.

I submitted all docs 1st week in December and to date I have not recieved any feedback nor my payout.

I have sent over 15 emails and a huge number of unsuccessful calls resulting in a loss of a huge amount of airtime.

Discovery customer service is pathetic.