Pay my claim!!!! I dont care about turn around times

Im sitting here looking at all the previous reviews, and its all complaints about service and feedback. This is the most important thing you can give to a client..... yet it doesnt happen!!!! The client needs to phone in the entire time. And all we get told is ..... the turn around time is this and that. Your consultamts dont even listen to the clients query.

After 3 weeks has passed, then all of a sudden tjey busy with bank confirmation, when u phone again, it SARS confirmation, when u call again, its bank confirmation again, then waiting on my comp for the last contribution (this was done long ago already) then we they doing a investigation.

You can never talk to the person whos handling the claim, because they dont deal with clients..... why is he handling my claim then, thats maybe why I dont get feedback.

This is a joke.... let me tell you a pathetic joke!!!!!

People on the phones dont know what they talking about, they just talk over you telling u aboit turn around times when that wasnt even my query!!!!

Maybe now that this is a new year you should look at reviewing your processes, client service and some soft skill trainning to your people... And how to respond to emails.

Hopefully this can be changed and your rebiews would start changing.

Let see I will probably have to call tomorrow again, just to be reminded of the turn around times....