Issue with Retirement pay out

I am deeply dissapointed in the struggle one has to go through to get their retirement funds and the lack of communication from discovery themselves .My broker submittedy forms of the 20th of March and only when i sent an email asking if everything is above board ad i am in need of the funds and i wouldve expected to get a confirmation saying theyve recieved all documents, on the 9th of Apriil 2025 discovery send an email stating no option on which withdrawal process was chosen when communicating to the broker he had chosen an option however in most cases apparently they require an email sent by the policy holder its now i find this out after i called tpday on the 14th of April waa transferred to three different departments by agents who themselves didnt know which department handles retirement payouts that also was just shocking they arent able to call you back but they pass you like a bouncing ball listening to nonsensical operating options .Finally i dealt with the correct department had to resend an email which my broker had chosen this on the form .My question is when were they going to contact daying they require an email on my end .Yet i still need to wait until the 5th May and contact them again if nothung has happend can they not give an update cause all they sendnis automated messages which i have things to pay .I just need my funds the same way they were deducting them .My ex colleagues expresses they took 10 weeks with her.I nee