pP
patiencengubeni P
1 reviews | Active since Jul 2016
12 Feb 2025, 18:56
Irate
I app**** for retirement plan with broker and requested for my funds to be transferred from the previous provider to Discovery, Now I am being taken from pillar to post I was told it will take 48hrs to have the membership created and now its been a week. I am not happy with the experience at all.
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Discovery Corporate & Employee Benefits's replyOfficial
18 Feb 2025, 14:56Hi Khanya
We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.
We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.
We would like to re-assure of our commitment to service excellence and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number ***or email ***
Regards
Discovery Corporate and Employee Benefits
Discovery Corporate and Employee Benefits
Discovery Corporate & Employee Benefits's reply18 Feb 2025, 14:56
Official
Hi Khanya
We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.
We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.
We would like to re-assure of our commitment to service excellence and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number ***or email ***
Regards
Discovery Corporate and Employee Benefits
Discovery Corporate and Employee Benefits