Incompetence at its best

I lost my job in October 2024, my previous employer submitted my information to Discovery for exit then I was contacted via WhatsApp on the 24th of December 2024. Answered a few questions in regards to what I’d like to do with my provident fund since I’ve lost my job, I was then advised that they’ll contact me in 10 days to confirm if my banking details and tax were verified successfully. I didn’t receive any communication whatsoever within the above stated timeframe, I called in to do a friendly follow up on the 13th of January 2025 spoke to some lady (cannot recall her name) who made me hold the line for long while she “follows up with the administrator” my airtime depleted while holding. I redialled spoke to Siya who escalated my matter and said he’d give me feedback before COB he requested the administrator to send me an email confirming what will go into my compulsory retirement component, I am still yet to receive that email. I called in again on the 17th of January 2025 and I was told Siya will call me back before COB, I am still waiting even now