Follow-Up on Provident Fund Payout Status

To summarize the timeline of my interactions with Discovery Retirement and Provident Funds:

10th March 2025: My provident fund documents were submitted by my previous employer.

26th March 2025: I contacted Discovery to request an update on the timeframe for the fund transfer. During this call, I spent 6 minutes and 39 seconds speaking to a consultant who promised a callback, which I did not receive.

2nd April 2025: I called Discovery again and was informed that the funds would be paid out by the 17th April. However, if there were any delays, it could be due to a technical glitch, and I was advised to call back if I encountered any issues.

23rd April 2025: I contacted Discovery once more requesting an update and provided my bank account details as requested. I was promised a callback on the 24th April 2025 at 9:38 AM, which has not occurred.

It has now been over six weeks since the initial submission of my provident fund documents. I firmly believe that the funds should have been transferred within the expected timeframe of 24 to 48 hours, as initially advised.

Given the ongoing delays and lack of communication, I kindly request immediate action to resolve this matter. I trust that this issue can be addressed promptly and that I will receive the necessary assistance.

Thank you for your attention to this matter. I look forward to your prompt response, by call/phone.

Sincerely,