Disgusting service

I have heard so may bad reviews on Discovery with Retirement payouts. I am utterly disgusted by the way my withdrawal claim has been handled by Discovery. I was told the turnaround time would be 21 working days which has exceeded. I have reached out via email on countless occasions with no help at all let alone a reply. I reached out on call today 03/06/2024 at 10:37am only to be told my claim was never processed, this means that for 21 working days my claim has been gathering dust. I was promised a callback today at EOD by 5pm by agent Tinyiko Ngubani, to no surprise I had to chase them myself. I called again at 16:51 to get feed of this supposed escalation and was told to wait another 5 business days for my payout. Lebogang Ndlovu was having a fat laugh with her colleagues in the background while I was frustrated at how my claim has been handled. I am beyond disgusted with this company and the utter disrespect and disregard for their clients. I have been sent from pillar to post in getting my claim concluded, not a single email explaining why the delay or providing updates. It is really sad that you call client care trying to get answers and you are told you'll be hung up on if you do not listen to what you're being told. Poor service is an understatement. Not a single person has the decency to call or email with feedback as this case is sitting at 33 working days today and am told again to wait for MY payout as if 33 days is not enough. If my case could not be handled and concluded in the 21 working days that you stipulate who is stupid enough to believe that after 40 days things will be done. I am sick and tired of calling these people and want what is mine finish and klaar. DISGUSTING SERVICE