Disgusted by the process

I'm very disappointed with Discovery, my company submitted a request for my provident fund to be released. I was then told to wait 4 to 6 weeks, I called on the 4th week and an advisor told me to wait for a WhatsApp link to proceed with my request. A day later I asked when the link will come through, the advisor said they sent the link already another one will come through however I should give it 72 hours 🙄. Another week passed, I called again and was sent forms to fill by Justin Van Wyk. Feedback was that I filled incorrect forms I should updated forms, I called and requested for "updated" forms, filled in and sent. Later that day I was asked how I'd like to receive the payment, it was clearly documented that it should be transferred to my bank account, bank statement attached. I did complain about the run around, was promised feedback but nothing has been done. This is annoying, unfortunately the contact center agents are getting the backlash.