Discovery providend two pot payout

After requesting a two pot payout of my providend fund on 07/05/2025 I was informed on 09/05/2025 that it would be processed within 10 working days. The date of completion would be 21/05/2025. I did not receive any feedback from Discovery in this regard except an e-mail on the day of the withdrawel request to state that my payout is pending and another when I sent an e-mail to the complaints department, whom informed me that they would direct it to the relevant department. I phoned them this morning as I have not received my savings withdrawel as stated on the Discovery app and the previous call I made to them on 09/05/2025.The gentleman whom attended my call this morning advised me that I must wait till close of business today or I must phone back tomorrow, which I was not happy about and informed him that I will not phone again and expect them to phone me in this regard. I then received a phone call round about 15h00 today from the same gentleman informing me that the matter was escalated and that he would phone me again with an update, which sadly to say did not happen. I feel that the service I have been receiving from Discovery regarding this matter is very disappointing to say the least and I never would have antisipated this from a leading financial/medical institution such as Discovery. Having to struggle to get your own savings from them.